1. Acceptance and Operator

These Terms & Conditions ("Terms") govern access to www.liofant.com and purchases made through the LIOFANT online store. The store is operated by Bullseye Viksitra India Private Limited ("LIOFANT", "we", "us" or "our"). By creating an account, placing an order or using the website, you agree to these Terms, the Privacy Policy and the Return, Refund & Cancellation Policy, subject always to rights that cannot lawfully be excluded.

If you purchase on behalf of a company, contractor, institution or other organisation, you represent that you are authorised to place the order and bind that organisation to the applicable commercial terms.

2. Eligibility and Accounts

You must be legally capable of entering into a binding contract. You are responsible for keeping account credentials confidential and for providing accurate billing, shipping, GST and contact information. Notify us promptly of suspected unauthorised use. We may reasonably verify information or restrict an account to prevent fraud, abuse or unlawful activity.

3. Product Information

We aim to provide accurate product names, photographs, sizes, grades, materials, pack quantities, specifications, standards, brand/manufacturer details, country-of-origin/importer information where applicable, warranty information and availability. Images may be illustrative of packaging, finish or a product family, but any material characteristic on which a customer relies must correspond to the product supplied. Manufacturer packaging and non-material appearance may change without notice.

Dimensions, weights, colours, coatings and performance values may be subject to the tolerances stated by the manufacturer or applicable product standard. If a specific brand, grade, standard, certificate, test report, coating thickness, load rating or dimensional tolerance is essential to your application, obtain written confirmation from LIOFANT before ordering.

4. Application, Installation and Safety

Fasteners, anchors, modular supports, formwork items, power tools, cutting tools, PPE and related products can be safety-critical. Product selection and performance may depend on substrate, loads, environment, spacing, edge distance, installation torque, tool condition and other site factors. Unless LIOFANT has separately agreed in writing to provide professional engineering/design services, product suggestions, kits, calculators, articles and application guidance are general product-selection information and are not a substitute for project drawings, structural design or a competent engineer's site-specific approval.

Customers must follow manufacturer instructions, applicable standards and project specifications and ensure installation/use by appropriately trained personnel with suitable PPE. Do not exceed published ratings or use a product for an unsafe or unintended application.

5. Prices, Taxes and Charges

Prices are in Indian Rupees unless stated otherwise. Before the order is placed, the checkout should show the total payable amount in a single figure together with the applicable breakup, including product price, discounts, GST/taxes, delivery, handling or other compulsory/optional charges. For pre-packaged retail commodities, sale will not exceed the applicable MRP where the law so requires. GST invoices will be issued based on the information supplied by the customer and applicable tax law.

Obvious typographical or system pricing errors do not bind us if they could not reasonably be understood as the intended price. If such an error affects an order, we will inform you and offer the correct price or a full cancellation/refund.

6. Orders and Contract Formation

Adding a product to the cart or receiving an automated acknowledgement does not by itself guarantee supply. An order is accepted when we confirm acceptance/dispatch or otherwise expressly accept it. We may reject or cancel an order for stock unavailability, payment failure, delivery restrictions, suspected fraud, legal/regulatory restrictions, manifest pricing/specification error or an agreed project-order condition. If payment has been received for an order we do not accept, the paid amount will be refunded.

Bulk, project, custom, specially sourced or made-to-order purchases may be governed by a written quotation, pro-forma invoice or project terms shown to and accepted by you. To the extent of a direct conflict, those specifically agreed terms will apply to that order, subject to mandatory law.

7. Payments

Available payment methods, any payment-provider charges and relevant security/chargeback information will be displayed at checkout or by the payment provider. Payment authorisation may be handled by a third-party payment service. We do not ask customers to disclose OTPs, PINs, CVVs or passwords to LIOFANT staff.

8. Delivery and Shipping

Delivery availability, estimated dispatch/delivery time, shipping method and charges will be stated on the product, cart, checkout, quotation or order confirmation as applicable. Delivery dates are estimates unless expressly guaranteed in writing. Please provide an accessible and accurate delivery address and, for industrial/project locations, any reasonable unloading or entry information.

If delivery is materially delayed beyond the stated schedule, remedies under the Return, Refund & Cancellation Policy and applicable law will apply. A force-majeure delay will be handled in accordance with applicable law. Risk and title provisions will not override mandatory consumer rights relating to damaged, defective, deficient or non-conforming goods.

9. Cancellations, Returns, Exchanges and Refunds

Our Return, Refund & Cancellation Policy forms part of these Terms. It explains cancellation before dispatch, discretionary returns for eligible standard products, return logistics, inspection, refunds, exchanges and the treatment of custom/made-to-order goods. Nothing in that policy limits rights available for goods that are defective, deficient, spurious, not as described/agreed, wrongly supplied or delivered late where applicable law requires return or refund.

10. Warranty and Authenticity

Where a manufacturer warranty applies, warranty service may be provided by the manufacturer or its authorised service centre in accordance with the warranty terms supplied with the product. LIOFANT will provide reasonable purchase documentation/support where required. Manufacturer warranty terms do not reduce any non-excludable statutory rights against LIOFANT.

Where LIOFANT expressly vouches for or guarantees authenticity, we accept the responsibility imposed by applicable e-commerce law. Product names and third-party trademarks belong to their respective owners; their appearance on our website does not by itself imply sponsorship or affiliation beyond the actual supply/distribution relationship stated.

11. Reviews, Messages and User Content

If the website permits reviews, comments or uploads, you must not submit unlawful, misleading, defamatory, infringing, abusive, malicious or fraudulent content. Reviews must reflect genuine experience; LIOFANT will not post or procure fake consumer reviews. You grant us a non-exclusive licence to display content you voluntarily submit for publication, subject to privacy law and any moderation rights stated at submission.

12. Website Use and Intellectual Property

The LIOFANT brand, website design, text, original graphics, catalog organisation and other LIOFANT-owned content are protected by applicable intellectual-property laws. You may use the website for legitimate browsing and purchasing. You must not interfere with website security, introduce malicious code, scrape or copy substantial content for competing commercial use, impersonate another person, attempt unauthorised access, or use the website for unlawful activity.

13. Third-Party Links and Services

Links to manufacturers, payment providers, couriers, social platforms or other external services are provided for convenience or transaction fulfilment. We do not control third-party websites and their separate terms and privacy practices apply. This does not exclude responsibility that applicable law places on LIOFANT for its own sale or conduct.

14. Liability and Statutory Rights

Nothing in these Terms excludes, restricts or limits any liability, remedy or statutory right that cannot lawfully be excluded or limited, including applicable consumer rights. No provision is intended to excuse fraud, wilful misconduct, misrepresentation, gross negligence or statutory product, privacy or data-security responsibility to the extent the law does not permit such responsibility to be excluded.

Subject to the paragraph above and to the fullest extent permitted by applicable law, Bullseye Viksitra India Private Limited, LIOFANT and the Protected Parties defined below will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss; loss of profit, revenue, business, opportunity, anticipated savings, goodwill or use; loss or corruption of data; business interruption; or the cost of substitute procurement, in each case arising from use of the website, an order, a product or a service where such loss is not a legally non-excludable remedy.

Without limiting the above, and to the fullest extent permitted by law, the Protected Parties are not responsible for loss caused by customer misuse, unsafe or incorrect installation, unauthorised modification, use outside published specifications, inaccurate customer-supplied project information, or failure to follow manufacturer instructions; nor for interruption, delay or failure of independent telecommunications, internet, cloud, e-commerce platform, payment, banking, courier, logistics, supplier or manufacturer systems outside our reasonable control, except to the extent applicable law makes LIOFANT responsible for the relevant act or omission.

For cyber-security, account or data incidents, no internet-facing system can be guaranteed absolutely secure. To the fullest extent permitted by law, the Protected Parties will not be contractually liable for an incident arising solely from a customer's device, network, credentials, malware, credential sharing or unauthorised conduct, or from a sophisticated third-party attack or other event beyond our reasonable control where LIOFANT has maintained the security safeguards required by applicable law and has taken reasonable mitigation steps. This allocation of risk does not remove any mandatory duty to maintain security, report an incident, notify an affected person or authority, or provide a remedy where applicable law requires it.

For a purchase made wholly for a business or commercial purpose, and unless a different written project contract expressly applies, LIOFANT's aggregate contractual liability arising out of the affected order, whether in contract, tort or otherwise, will not exceed the amount actually paid to LIOFANT for that affected order. This business-to-business cap does not apply to liability that applicable law prohibits us from limiting.

15. Indemnity, Protected Parties and No Personal Recourse

For these policies and the LIOFANT Terms & Conditions, "Protected Parties" means Bullseye Viksitra India Private Limited; LIOFANT; every other brand owned, licensed or lawfully operated by the Company; its past, present and future holding, subsidiary, affiliate or group entities (where applicable); and their respective founders, promoters, shareholders (in that capacity), directors, key managerial personnel, officers, employees, authorised representatives, agents, professional advisers, contractors, successors and permitted assigns. Relevant licensors, technology and cloud providers, payment providers, suppliers, manufacturers, warehouses, carriers and logistics partners are also Protected Parties only to the extent a claim against them arises from or is materially connected with a user's breach, misuse, unlawful conduct or the LIOFANT transaction concerned.

To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold harmless the Protected Parties from and against third-party claims and direct losses, liabilities, damages, demands, actions, proceedings, judgments, settlements, penalties or fines recoverable by law, and reasonable legal, investigation and professional costs, to the extent arising from or attributable to: (a) your material breach of these Terms, an accepted order-specific condition, or applicable law; (b) fraudulent, unlawful, negligent or unauthorised use of the website, account, payment method, product or service; (c) content, data, drawings, specifications, instructions or materials supplied by you that infringe intellectual-property, privacy, confidentiality or other rights, or that you were not authorised to provide; (d) unsafe selection, installation, alteration, storage, handling, resale, representation or use of a product contrary to clear manufacturer/LIOFANT instructions, specifications or law; (e) inaccurate project, tax, GST, import/export, delivery, identity or regulatory information supplied by you where reasonably relied upon; (f) a cyber-security, privacy, confidentiality or personal-data incident caused or materially contributed to by your systems, personnel, malware, credential sharing, attempted unauthorised access, unlawful collection/disclosure of data or other wrongful act or omission; or (g) for a business purchaser, claims by its personnel, contractors, customers or end users to the extent caused by that purchaser's onward supply, representations, installation, integration, misuse or failure to give applicable safety/use instructions.

The cyber and data component of this indemnity applies only to the extent the relevant claim or loss is attributable to you or a person/system for which you are legally responsible. It does not transfer to you a statutory security, breach-reporting, privacy, consumer or other legal duty that applicable law requires LIOFANT or another Protected Party itself to bear, and it does not indemnify a Protected Party for its own fraud or wilful misconduct.

If you are a consumer, this Section applies only to the extent lawful, reasonable and proportionate to loss caused by your breach or wrongful conduct and does not restrict any non-waivable consumer remedy. If you purchase wholly for business or commercial purposes, the indemnity is a continuing, independent obligation, is not reduced by any cap that limits LIOFANT's own liability unless expressly agreed in writing, and survives delivery, payment, cancellation, account closure and termination in respect of events occurring before or during the transaction.

Where practicable, a Protected Party seeking indemnity will give reasonable notice of a material third-party claim. The indemnifying party must reasonably cooperate with the defence. No settlement that imposes an admission, continuing obligation or non-monetary burden on a Protected Party may be entered without that Protected Party's prior written consent. The Protected Party may participate in or, where legally permissible and appropriate, assume control of the defence.

To the fullest extent permitted by law, an ordinary contractual claim arising solely from a LIOFANT website transaction or Company obligation shall be pursued against Bullseye Viksitra India Private Limited and not personally against a founder, promoter, shareholder, director, officer, employee or representative merely because of that person's office, status or relationship with the Company. This does not protect any person from liability that applicable law imposes personally for that person's own fraud, wilful misconduct or other conduct that cannot lawfully be excluded.

16. Force Majeure

Neither LIOFANT nor any Protected Party will be treated as in breach, nor be liable for contractual damages, delay charges, service credits, penalties or other contractual compensation, for delay, interruption, non-availability or failure to perform an affected obligation to the extent caused by a Force Majeure Event beyond LIOFANT's reasonable control.

A "Force Majeure Event" includes, without limitation where genuinely beyond reasonable control: act of God; flood, cyclone, earthquake, lightning, extreme weather, fire or other natural disaster; epidemic, pandemic or public-health restriction; war, invasion, terrorism, riot, civil commotion, sabotage or threat of such events; governmental, judicial or regulatory action or order, change in law, sanction, embargo, seizure, import/export, customs or licensing restriction; strike, lockout or material labour disruption; port, road, rail, air, carrier, courier, warehousing or logistics shutdown; shortage or unavailability of raw material, stock, components, packaging, fuel or transport caused by a qualifying external event; power or utility failure; and material telecommunications, internet, DNS, cloud, data-centre, e-commerce-platform, payment-gateway, banking or other critical third-party technology outage. It also includes ransomware, denial-of-service attack, malicious intrusion, zero-day exploitation, material service-provider compromise or other cyber incident that could not reasonably have been prevented by the safeguards LIOFANT is legally required to maintain.

A disruption affecting a supplier, manufacturer, bank, payment provider, cloud/platform provider, warehouse, carrier or other critical service provider may qualify only to the extent its effect on LIOFANT is caused by a qualifying external event and could not reasonably have been avoided through commercially reasonable alternatives. Ordinary price movement or a failure caused solely by LIOFANT's lack of reasonable care is not converted into force majeure merely by being labelled as such.

For the duration of the Force Majeure Event and a reasonable restart period, affected performance dates are suspended or extended. LIOFANT may reasonably suspend website or dispatch functions, restrict affected accounts for security, allocate constrained stock, change or add a supplier, warehouse, payment route, technology provider, carrier or delivery route, make partial deliveries, postpone performance, or cancel the affected unperformed portion. A materially different substitute product will not be supplied to a consumer without agreement.

LIOFANT will take commercially reasonable steps to mitigate material disruption and, where reasonably practicable, communicate a material order impact. Mitigation does not require LIOFANT to violate law, settle a labour dispute on terms it considers unacceptable, procure at commercially unreasonable premiums, or incur expenditure disproportionate to the affected obligation.

If LIOFANT cancels an unfulfilled prepaid consumer order because of a Force Majeure Event, the amount paid for the cancelled and undelivered portion, together with compulsory charges that applicable law requires to be returned, will be refunded within the legally applicable time. For a business, project, custom, fabricated or specially procured order, committed raw material, fabrication, special procurement, freight, advances and cancellation consequences may instead be governed by the quotation, pro-forma invoice or project contract accepted before the order, to the extent lawful.

A Force Majeure Event does not excuse payment already due for goods or services already supplied, does not remove a legally mandatory remedy for goods already delivered defective, spurious, wrong or materially misdescribed, and does not waive a mandatory cyber-security, personal-data, consumer-grievance, tax, regulatory reporting or other duty that cannot lawfully be excluded. Any consumer or statutory remedy that legally survives the event remains unaffected.

If a Force Majeure Event materially prevents performance for more than 60 consecutive days, LIOFANT may cancel the affected unperformed portion on written or electronic notice without further contractual liability, subject to the refund obligations above and mandatory law. Any separate B2B/project agreement may provide a different continuation or termination period.

17. Suspension and Termination

We may suspend or terminate access where reasonably necessary for security, fraud prevention, unlawful use or material breach of these Terms. Suspension does not cancel obligations for accepted orders unless separately communicated and does not remove accrued statutory rights.

18. Changes to the Website or Terms

We may update these Terms prospectively when products, website features, business processes or law change. The version displayed when an order is placed will ordinarily govern that order unless a change is required by law. Material changes will be posted with a revised date and, where legally required, additional notice or consent will be provided.

19. Governing Law, Mediation, Arbitration and Jurisdiction

These policies, the Terms and any transaction with LIOFANT are governed by the laws of India, without prejudice to any mandatory law that applies to a consumer or transaction.

Good-faith resolution. Before commencing contractual proceedings, a party should send a written Dispute Notice describing the dispute and relief sought to the other party (a notice to LIOFANT may be sent to the Grievance Officer/contact details stated below). Senior or authorised representatives will attempt in good faith to resolve the dispute for 15 business days after receipt. This step does not prevent urgent interim relief, a statutory complaint, recovery action expressly preserved by law, or a filing reasonably necessary to preserve limitation.

Mediation. If a business/commercial dispute is not resolved by negotiation, the parties shall attempt confidential mediation in Bengaluru, Karnataka, before arbitration. The mediator will be independent and mutually agreed within 10 business days; if no mediator is agreed within that period, or mediation does not settle the dispute within 30 calendar days after appointment (unless extended by written agreement), the mediation step is deemed exhausted. Mediation may be conducted physically, online or in hybrid form. The Mediation Act, 2023 will apply only to the extent its relevant provisions have been brought into force and are applicable at that time; otherwise the parties may follow mutually agreed institutional or mediator procedures. No party is required to accept a settlement.

B2B arbitration. Any dispute arising out of or relating to these policies, the Terms, a website transaction, quotation or order that is not settled through the process above and is legally capable of arbitration shall, where the purchaser acts wholly for business or commercial purposes, be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended. The arbitration will be administered by the Arbitration & Conciliation Centre - Bengaluru (Domestic & International), an initiative of the High Court of Karnataka, under its rules then in force, by a sole arbitrator appointed in accordance with those rules. The juridical seat and legal place of arbitration shall be Bengaluru, Karnataka; the language shall be English. Hearings may be conducted online or at another convenient venue without changing the Bengaluru seat. If the Centre is unavailable or declines administration, the arbitration shall proceed before a sole independent arbitrator jointly agreed by the parties, failing which appointment may be sought under section 11 of the 1996 Act. LIOFANT will not have a unilateral right to appoint the sole arbitrator.

Interim relief, confidentiality and costs. A party may seek interim, conservatory or protective relief from a competent court or arbitral tribunal, including under sections 9 and 17 of the Arbitration and Conciliation Act, 1996, without waiving arbitration. Mediation and arbitration will be kept confidential to the extent required by applicable law and the applicable rules, subject to disclosures needed for professional advice, regulatory compliance, enforcement or challenge. Arbitration costs will be determined in accordance with applicable law and the institutional rules; no pre-dispute term requires one party to bear all arbitration costs regardless of outcome.

Consumers and mandatory statutory forums. Nothing in this dispute clause restricts a consumer from approaching a Consumer Commission, the National Consumer Helpline or any other statutory authority/forum having jurisdiction, nor does it compel a consumer to arbitrate where applicable law leaves that choice to the consumer. If a consumer elects arbitration after a dispute has arisen, the Bengaluru arbitration framework above may be used to the extent lawful and agreed. Nothing here limits any mandatory right or forum available to LIOFANT or a qualifying supplier under the Micro, Small and Medium Enterprises Development Act, 2006, or any other overriding statutory mechanism.

Jurisdiction. For proceedings arising from an arbitration seated in Bengaluru, the courts at Bengaluru, Karnataka having supervisory jurisdiction under the Arbitration and Conciliation Act, 1996 shall have exclusive jurisdiction. For non-arbitrable non-consumer court disputes, the competent courts at Bengaluru shall have exclusive jurisdiction to the extent the parties may lawfully agree and those courts otherwise have jurisdiction. Statutory consumer, regulatory, cyber/data-protection, criminal and other non-waivable jurisdiction rules remain unaffected.

20. General

If any provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a provision is not a waiver. Headings are for convenience. Electronic records, confirmations and affirmative checkout actions may be used to evidence the transaction as permitted by law.

Contact and Grievance Details

Customer care: care@liofant.com | +91 90366 54393

Grievance Officer: Naziya Gheewala, Co-Founder

Grievance email/phone: care@liofant.com | +91 90366 54393

Registered office / principal geographic address: No. 30/2, Dominion Business Centre, 2^nd Cross, SGN Layout, Lalbagh Road, Bengaluru. Karnataka. India. Pin: 560027.

Corporate Identity Number (CIN): U46633KA2025PTC204156

GSTIN: 29AANCB6689A1Z9

Legal Framework Considered

This policy is drafted for an India-facing e-commerce website and should be read subject to applicable law as amended and brought into force from time to time. Key instruments considered include:

Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, as amended.

Indian Contract Act, 1872, including sections 56 and 124-125 on supervening impossibility and contractual indemnity, as applicable; and Information Technology Act, 2000 (including recognition of electronic contracting), as applicable.

Legal Metrology Act, 2009 and Legal Metrology (Packaged Commodities) Rules, 2011, including applicable 2026 amendments.

Companies Act, 2013 and Companies (Incorporation) Rules, 2014, including website publication requirements.

Central Consumer Protection Authority Guidelines for Prevention and Regulation of Dark Patterns, 2023 and related e-commerce advisory.

Arbitration and Conciliation Act, 1996, as amended, including sections 7, 9, 11, 17 and 20 as applicable; and the Arbitration & Conciliation Centre - Bengaluru (Domestic & International) Rules then in force.

Mediation Act, 2023, only to the extent the relevant provisions have been brought into force and apply at the relevant time; the contractual negotiation/mediation process above is intended to operate independently to the extent permitted by law.

Micro, Small and Medium Enterprises Development Act, 2006, including sections 15-24 where applicable to a qualifying supplier and transaction.